Ape Born — Support

Help with the Ape Born app, the companion remote for your Ape Born EMS training device.

Contact us

The fastest way is from inside the app: open the Devices & Settings tab and tap “Help & report a problem”. A report sent there arrives with your app version and recent Bluetooth activity attached, which is usually what tells us what went wrong.

You can also email kiarash@apebornfitness.com and we'll get back to you, usually within 1–2 business days. Please include your device model and a short description of the issue.

Frequently asked questions

How do I pair my device?

• Make sure Bluetooth is on and your Ape Born EMS module is powered on and nearby. Go to the Devices tab and tap “Pair another device”. Only Ape Born hardware is listed, so if nothing appears, the module is off, out of range, or already connected to another phone.

My device won't connect, or drops mid-session.

• Power-cycle the module, then re-open the app — it reconnects to paired devices automatically. If it keeps happening, report it from inside the app (Devices & Settings → “Help & report a problem”): that report includes the Bluetooth log, which is what lets us see where the link failed.

I can't sign in.

• If you signed up with email and password, verify your email first — check your inbox and spam for the verification link. You can also use “Forgot password”, or sign in with Google. Sign in with Apple is available on iPhone and iPad only; it is not offered on Android. If you still can't get in, email us.

How do I delete my account?

• Open the Devices & Settings tab, scroll to the bottom, and tap “Delete account”. This permanently removes your account, paired devices, and workout history; server-side deletion completes within 24 hours. You can also email us to request deletion. Full details, including what to do if you have already uninstalled the app: Delete your account.

Is EMS safe?

• Ape Born uses electrical muscle stimulation and is for users 18 and over. Consult a physician before use. Do not use if you have a pacemaker or other implanted electronic device, a heart condition, or epilepsy, or if you are pregnant. Start at a low intensity and stop immediately if you feel pain, dizziness, or discomfort.

Privacy & terms

See our Privacy Policy and Terms of Service.

Contact

Reach us anytime at kiarash@apebornfitness.com.